Shipping policy

Shipping methods

For the shipment of goods within the Benelux, we use either our own delivery service or the delivery services of DPD, Meubellogistiek De Pestel, Griffioen Transport or the delivery services of our suppliers. Shipments outside the Benelux are possible on request.

Shipping speeds and delivery times

The shipping speed and delivery time depend on the type of product and the availability of the products. Some products can be shipped directly from our suppliers; under normal circumstances, other products are shipped from our warehouse in Tielt within 14 days of their arrival at the warehouse. Our customer service team will contact you to arrange the delivery time.

Shipping costs

Online orders are delivered unassembled and free of charge to your door in Belgium when the order value is €25 or more, while orders of less than €25 are subject to a shipping charge of €6,95 (excl. VAT).
The shipping charge for unassembled deliveries to Luxembourg and the Netherlands (regardless of the order value) is €19,95 (excl. VAT).

Assembled deliveries in Belgium are available at the following rates:

• Ground-floor delivery: €75 (excl. VAT)
• Delivery to an upper floor: €115 (excl. VAT) (without furniture lift)
• Delivery with furniture lift: price on request
• Delivery outside Belgium: price on request

Exception for stock sales

A different rate applies to stock sales. Unassembled delivery costs €50 (excl. VAT), regardless of the order value. Collection from our warehouse in Tielt is free of charge. Assembled delivery on request.

Processing time and order cut-off time

The processing of an online or offline order depends on the type of product and the availability of the product. Orders placed before 16:00 during office hours can still be processed on the same working day.

Additional shipping options

Products can be ordered either assembled or unassembled and can be delivered to the ground floor or an upper floor, as well as abroad (unassembled only). For more information about these or other shipping options, please contact support@buro.odoo.com

Entered the wrong shipping address?

Please send an e-mail as soon as possible to support@buro.odoo.com. In some cases, we can still change the address before the shipment is processed. We will contact you. However, we may have to charge you the costs of re-shipping.

Changing or cancelling your order

Please send an e-mail as soon as possible to support@buro.odoo.com. In some cases, the order may already have been processed. We therefore cannot guarantee that the order can still be changed. We will contact you and see what solution we can offer.

Complaints, damage or other questions/problems

Please send an e-mail as soon as possible to support@buro.odoo.com. We will contact you and see what solution we can offer.

Policy

Buro International reserves the right to amend this shipping and delivery policy. This policy was last amended and revised on 13/03/2024.