Refund policy

As a consumer, you have the right to withdraw your declaration of intent to purchase goods at a distance within 14 days, without giving any reason. This right of withdrawal does not apply to purchases made by persons or companies liable for VAT.

The withdrawal period is 14 days and begins the day after receipt of the goods.

To exercise the right of withdrawal, please contact us:

Buro International NV
Attn: Customer Service
Galgenveldstraat 6
8700 Tielt
Belgium

Tel: +32 51 40 44 11
E-mail: info@burointernational.be

with an unequivocal statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from the purchase of the goods. You can use the sample withdrawal form below for this purpose, which is, however, not obligatory.

To exercise the right of withdrawal, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

If you exercise your right of withdrawal, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs, which result from the choice of a delivery method other than the standard delivery offered by us) immediately and, at the latest, within 14 days from the day on which your communication regarding the withdrawal from your purchase is received by us. For this refund, we will use the means of payment you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged a fee because of this refund.

If the object of your purchase has already been delivered during the withdrawal period, you must return to us the goods in question in their original condition. You are responsible for the cost of the return shipment, unless expressly agreed otherwise with you. Depending on the condition of the returned goods and/or their packaging, it may not be possible to refund the full original value.

 

Sample withdrawal form:
 
- To Buro International NV, attn. customer service, Galgenveldstraat 6 B-8700 Tielt, e-mail: info@burointernational.be

- I/We (*) hereby declare that I/we withdraw from the contract concluded by me/us (*) for the purchase of the following goods:

- Ordered on / received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Date

- Signature of consumer(s) (only if this form is submitted on paper)

_____________ 
(*) cross out what does not apply.

Last revision 13/03/2024